Geoff
Hibbert, 04/06/2008
Know What They Know About You
How do lenders decide make their decisions No
one has a given the right to credit. Before
giving credit lenders check whether to them you
are an acceptable risk and they all have
different ideas of what is acceptable. One of
the decision factors is your credit rating.
There is no such thing as the fabled
"blacklist" and agencies do not give an opinion
about whether or not you should be given
credit. The lender decides this once they have
looked at the information they have gathered.
Some lenders use a credit scoring system which
gives points to pieces of data such as age,
job, home ownership, and of course your credit
record. Once these points are totalled it gives
a Credit Score which helps the lender make
their decision. If you have been shopping
around for credit then there will be a number
of searches recorded on your credit reference
file. In some cases this may be sufficient
reason for lenders to refuse you any credit
even though you may have no intention of taking
up all the offers. The best way to avoid this
is to compare companies by rates and quotations
without actually going through a full
application with each one.
Lenders do not have to tell you why they
refused you but should give an idea such as -
your credit record. If you think this decision
is wrong you should ask the lender how to get
the decision reviewed. This could be by
providing additional information such as
showing that the debts shown as unpaid have now
been paid.
You are able to put a statement onto your
credit file explaining the situation and about
your current and/or previous circumstances.
This entry will be included with your file in
the future and will be seen by lenders
searching your file. How do I obtain a copy of
my credit reference file? It is very important
that the information held about you is correct
and you have the right to request a copy of
your file under section 7 of the data
Protection Act 1998 to check this. The easiest
way to order your file is online (Equifax and
Experian) or by telephone (Experian), as long
as you have either a credit card or debit card
in your own name. Alternatively you can write
enclosing a cheque for £2 (made payable to
Callcredit, Equifax or Experian), giving your
full name, date of birth, current address and
any addresses you have had in the last six
years (this helps the agency to track all the
information it has on you). If you run a
business, give its name and address as well,
because separate information could be held on
you under your business. If you've changed your
name in the last six years, please provide
those details too. There are three credit
reference agencies, each of which may hold
different information about you. You may find
it useful to obtain a copy of your file from
each agency.
Callcredit PLC Consumer Services Team PO Box
491 Leeds LS3 1WZ Helpline: 0870 060 1414
www.callcredit.plc.uk
Equifax PLC Credit File Advice Centre PO
Box 3001 Glasgow G81 2DT Tel: 0845
603 3000 www.infocheck.co.uk
Experian Ltd Consumer Help Service PO Box 8000
NOTTINGHAM NG1 5GX Tel: 0870 241 6212
www.experian.co.uk
You should receive a copy of your file within
seven working days
What can I do if I think my credit reference
contains inaccurate information?
Details of how to correct any mistakes will be
sent with a copy of your record. If you have
any difficulty in either accessing your file or
making amendments, further assistance is
available from your local Trading Standards
Department.(www.tradingstandards.net)
The Office of the Data Protection Commissioner
has responsibility for credit reference
agencies and produces a leaflet No Credit? on
how to consult your credit record and correct
any mistakes. You can order copies of it by
phoning 0870 44 21 211.
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